![]() ![]() I have not had any issues utilizing the Zelle feature for family and friends, so that is also a good feature. I have used several other apps through banks that have their cards very well integrated and streamlined for simple payment and tracking. I have found that only the primary cardholder can have the transactions show, but a second cardholder cannot see transactions through their account, even if they are the second name on the account. ![]() The only thing you can do with it on the app is view transactions, but you cannot easily make and schedule payments using the app. I do not like that the Citizens Bank credit card is not integrated better to the account and app. This can be very frustrating when you need to check balances or transactions in a time sensitive manner. There have been several occasions where the app will have random “unknown errors” that causes it not to let you log in to the account. The mobile deposit for checks works just fine. The accounts views show transactions and date information. I have had this app for several years now and have never been very impressed with it. Unfortunately this app is terrible but I’m learning to expect that from Citizens Bank.īasic banking. It’s 2021 - with all the outrageous fees and shady dealings Citizens Bank is guilty of, you’d think they could bother to invest in a quality app for their customers. Citizens Bank is a shady bank and the Citizens Bank app is one of the worst banking apps on the market. Their systems have been hacked numerous times and they are not at all transparent with their customers about these data leaks so just be careful. I have been a customer of Citizens Bank for over 10 years. You are also not able to see credit transactions immediately, as you are able to with other banks. ![]() The post-dates of transactions change daily & my guess this is a way of Citizens Bank screwing you over. You can do mobile check deposits, bank transfers, and get a very rough idea of your recent transactions. A lot of these bugs have existed for a long time now. Every time I open the app, it takes me to the “You are now logged out!” screen (Even if the app was closed - it doesn’t allow me to log in unless I re-close out of the app and re-open. I learned this through experience and repetition, not via transparency of Citizens Bank. Like clockwork, the app is down every single day at 12am EST. This app is just as terrible as this bank. Unfortunately if this continues I will have no choice but to move my accounts to another local competitor like Bank of America thank you Only takes me to a page where it will ask if I forgot my password, forgot my user ID nothing about reporting anything on the app. Also trying to report and issue on the app under “Trouble logging in” Today however, I have tried to log in for 25 minutes and still nothing. This is not new as I have receive this plenty of time but am able to get in after a few tries. I also typed in my password(which is correct since on my computer it let me in) and keep getting this pop up saying “ unkown error”. I have the Face ID enabled to unlock my account. At this point as I write this review, I can’t ever log into my account. I have used the app to manage funds since it first came out and it’s been increasingly getting worst. However, they are slow to adapt to the ever changing ways of technology. The atms have been updated and the staff is always friendly. So I just want to say I enjoy doing business with Citizens.
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